BAM | Websites, CRM & Marketing for Contractors

1. Information We Collect

Information you provide directly:

→Name, email address, phone number, business name, and mailing address
→Information submitted through contact forms, audit requests, quote requests, or booking forms
→Payment and billing information (processed by a third-party payment processor — we do not store full card numbers)
→Communications you send us (email, text, chat, phone)

Information collected automatically:

→IP address, browser type, device type, and operating system
→Pages visited, time on site, and referring website
→Cookies and similar tracking technologies (see Section 5)

Information from third parties:

→Data from advertising platforms (Google, Meta/Facebook, etc.) if you interact with our ads
→Information from our CRM and marketing automation platform, which may sync data across the tools you use to communicate with us (call, text, email, form submission, social media message)

2. How We Use Your Information

We use the information we collect to:

→Respond to inquiries, provide quotes, and deliver the Services
→Operate, maintain, and improve the Site and our Services
→Send transactional communications (appointment confirmations, invoices, account updates)
→Send marketing communications, including text messages and emails, where you have consented (see Section 6)
→Process payments and manage billing
→Analyze usage of the Site to improve performance and content
→Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share information with:

→Service providers who perform functions on our behalf (hosting, CRM/automation platform, payment processing, email/SMS delivery, analytics), under contractual obligations to protect your data
→Advertising and analytics platforms (such as Google and Meta) to measure ad performance, in accordance with their own privacy policies
→Legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of BAM, our clients, or others
→In connection with a business transaction, such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction

4. Text Messaging (SMS) Consent and Opt-Out

If you provide your phone number to BAM or to a business using BAM's systems, you may receive automated text messages, including missed-call text-back responses, appointment reminders, follow-up messages, and marketing communications, where consent has been provided.

→Consent: By submitting your phone number through our forms, calling a number connected to our system, or otherwise providing your number, you consent to receive text messages related to your inquiry or service, in accordance with applicable law.
→Message frequency may vary depending on your interaction with the business.
→Message and data rates may apply.
→Opt-out: You may opt out of text messages at any time by replying STOP to any message. You may reply HELP for assistance.

We do not sell or share mobile phone information with third parties or affiliates for marketing or promotional purposes. This does not include text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

→Remember your preferences
→Understand how visitors use the Site
→Measure the effectiveness of our advertising

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

6. Marketing Communications

If you have opted in to receive marketing emails or texts, you may unsubscribe at any time:

→Email: click "unsubscribe" at the bottom of any marketing email
→Text: reply STOP to any text message
→Direct request: contact us using the information in Section 11

Transactional or service-related communications (such as appointment confirmations) may still be sent even if you opt out of marketing.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

→Request access to the personal information we hold about you
→Request correction of inaccurate information
→Request deletion of your personal information
→Opt out of the sale or sharing of personal information (BAM does not sell personal information)
→Request a copy of your data in a portable format

To exercise these rights, contact us using the information in Section 11. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

The Site and Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

BAM

PO Box 3545

Milton, FL 32572

Email: sales@growwithbam.com

Text: 850-750-1230

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent changes. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.